To make sure that people do not accidentally select an inactive configuration item (CI) where it does not make sense to link an inactive CI, Xurrent no longer offers inactive CIs when someone is relating a CI to a:
- Request Template
- Task Template
- Service Instance
- Contract
- Reservation Offering
- Person
- Short URL
An inactive CI is a configuration item which status is ‘Archived’, ‘To Be Removed’, ‘Lost or Stolen’ or ‘Removed’.
It is still possible to link any CI, with the exception of the ones that have already reached the status ‘Removed’, to requests, problems and implementation tasks. The reason for this is that, even though the status of a CI may be ‘Archived’, ‘To Be Removed’ or ‘Lost or Stolen’, eventually an action will still be needed to remove it. To get someone to take this action, an assignment will need to be registered and this assignment will then need to be linked to the CI that is to be removed.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.