Most Xurrent customers have multiple people who are able to act as administrator for one or more of the organization’s Xurrent accounts. From time to time the administrators can therefore find themselves working on the same record in one of the sections of the Settings console. Most sections of the Settings console already had collision detection enabled, but it has now also been activated in the following sections:
- Account Trusts
- Single Sign-On
- Applications
- Webhooks
- Webhook Policies
- Timesheet Settings
Note that only the account owner is currently allowed to update an SSO configuration, so collisions are unlikely to be detected in these records. But since a few customers have already requested for the administrator role to be given access to the Single Sign-On section, it is likely that collision detection will eventually become useful for single sign-on configurations as well.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.