Insights & updates from our experts
Most Xurrent customers have multiple people who are able to act as administrator for one or more of the organization’s Xurrent accounts. From time to time the administrators can therefore find themselves working on the same record in one of the sections of the Settings console. Most sections of the Settings console already had collision detection enabled, but it has now also been activated in the following sections:
- Account Trusts
- Single Sign-On
- Applications
- Webhooks
- Webhook Policies
- Timesheet Settings

Note that only the account owner is currently allowed to update an SSO configuration, so collisions are unlikely to be detected in these records. But since a few customers have already requested for the administrator role to be given access to the Single Sign-On section, it is likely that collision detection will eventually become useful for single sign-on configurations as well.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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