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Since the introduction of the Watchlist functionality, it has been easy for both specialists and end users to add items to their watchlist. A simple click on the ‘eye’ icon above a record is all it takes. But when specialists wanted to check what is on their watchlist and get a complete overview of the items that have recently been updated, they often struggled to find the option for opening their watchlist.
That is why the watchlist can now be opened from the Inbox console. By clicking on the title of the Inbox view, specialists can now switch to their watchlist.
For end users nothing has changed. Once they have added one or more items to their watchlist, they will see the ‘My Watchlist’ option in the menu when they are in the Xurrent Self Service interface or the Xurrent App.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
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