Filter SLA Reports by Request Source
A new filter has been added to the SLA reports that can be found in the ‘Reports’ section of the Analytics console. This new filter is called ‘Request source’. It can be used to limit the data for the affected SLA records that a report uses to just those affected SLAs that are linked to requests that were submitted from a specific source. This source could be, for example, the Xurrent Specialist Interface, Xurrent Self Service, email, or any connected monitoring tool.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.