Did you know that it is possible to customize the support link that your Xurrent users see after they have submitted their email address to reset their password, or after they tried to go to a non-existing page within your organization’s Xurrent account? If you administer your organization’s Xurrent account, you can.
To do this, go to the Settings console and open the ‘Custom Links’ section. There, you can enter the link to your service desk’s web page in the Support URL field.
You can also enter the email address of your service desk team. Just be sure to prefix the address with mailto:
You can even use the prefix tel: to enter the service desk’s telephone number.
The result looks like this:
Providing a link that connects your users with their support organization will not just make a more professional impression, it can also save them some time when they are stuck.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
