When an administrator or service desk manager creates a broadcast, the audience for that broadcast can be selected in the ‘Visibility’ section of the form. For organizations that use a directory account, the option ‘All people of the [account name] account’ may generate unexpected results when creating a broadcast in one of the support domain accounts, as (most of) the people are registered in the directory account.
For that reason, and as announced in an important message in last week’s development update, the ‘All people of the account’ visibility option of the broadcast form in the ‘Broadcasts’ section of the Settings console of support domain accounts has now been removed. The remaining visibility options are:
For directory accounts, the only visibility option is still ‘All people of the [account name] account’.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.