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When an administrator or service desk manager creates a broadcast, the audience for that broadcast can be selected in the ‘Visibility’ section of the form. For organizations that use a directory account, the option ‘All people of the [account name] account’ may generate unexpected results when creating a broadcast in one of the support domain accounts, as (most of) the people are registered in the directory account.
For that reason, and as announced in an important message in last week’s development update, the ‘All people of the account’ visibility option of the broadcast form in the ‘Broadcasts’ section of the Settings console of support domain accounts has now been removed. The remaining visibility options are:
For directory accounts, the only visibility option is still ‘All people of the [account name] account’.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
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Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
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