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I asked SREs a question all day, "Would you let an agent touch production today?" at SREDay Bangalore. Not one of them said yes. Their reasons are the most rigorous thinking happening in this industry right now.

Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.

Enterprise ITSM platforms are too heavy. Basic ticketing tools run out of road. Xurrent closes the gap — and the MES Midmarket 100 has recognized that two years in a row.