Account-Trusts

Cross-org collaboration is the ability for independent organizations (or business units) to work shared tickets, SLAs, and workflows without exposing unrelated data. Secure access controls, audit trails, and clear handoffs are essential. With Xurrent’s Account Trusts, establish trusted relationships with other organizations in your business ecosystem while keeping security at the forefront.

Service Integration and Management (SIAM) coordinates multiple providers so services feel unified—one process, consistent SLAs, shared accountability. It’s valuable when several vendors or units deliver parts of the same service. Xurrent’s Account Trusts and multi-tenant architecture make SIAM practical, standardizing processes once and enforcing them across parties, while keeping data cleanly segmented.

Multi-tenancy enables multiple organizations to run on a single platform while isolating their data and configurations. It reduces tool sprawl and accelerates rollout while preserving privacy.Using Xurrent, MSPs and more complex organizations can house each customer or business unit as a separate tenant. Account Trusts selectively “bridge” tenants for joint work without breaking isolation.

Define inter-company SLAs and escalation paths, then track them end-to-end across the involved teams/tools. Xurrent simplifies this with cross-account SLAs that run natively: timers, breaches, and escalations follow the ticket even when ownership shifts between trusted accounts.

Collaboration shouldn’t affect compliance if isolation, access control, encryption, and auditing are enforced at the tenant boundary. Xurrent is Zero-Trust by default; meaning only approved data crosses a Trust, and our stringent security and compliance standards support every tenant.