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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Video

Xurrent Overview

Get a glimpse of why so many IT leaders are switching to Xurrent.

Related Resources

Transform Service Management with AI

Xurrent's AI-driven solutions eliminate bottlenecks, optimize workflows, and drive instant value—so your teams can focus on what matters the most.

Xurrent ITSM full platform dashboard showing service request detail, AI-generated notes, customer satisfaction chart, and...
SOLUTIONS

ITSM Reinvented: Lightning-Fast, AI-Powered Efficiency

With AI-driven automation and sub-350ms response times, Xurrent ensures incidents are resolved before they become problems. Our intelligent ITSM platform adapts dynamically, continuously learning from your data to optimize service delivery
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an Ai summary of an incident with relevant dashboards.
PLATFORM

AI Service Desk: Intelligent Virtual Agents. Unmatched Security.

Your service desk should be a force multiplier, not a bottleneck. Xurrent’s AI-powered virtual agents handle routine incidents, requests, and escalations instantly—freeing up your teams for higher-value work.
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Service Management Unlocked webinar slide for AI in Service Management Best Practices and Live Applications featuring...
WEBINAR

AI in Service Management - Best Practices & Live Applications

Join Xurrent’s VP of AI & Integrations, Scott Hutchins, for a deep dive into how AI is transforming ITSM, ESM, and ITOM. Learn real-world strategies, automation best practices, and how AI-driven insights can redefine your service desk operations.
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