Insights & updates from our experts
This year’s Xurrent Connect event is set to be even better than last year’s. Already, more people have signed up and the agenda is overflowing with topics that are guaranteed to inspire.
The SIAM introduction by Claire Agutter of ITSM Zone should be especially interesting to most of the attendees. A new look at knowledge management from the perspective of KCS by Frank de Jong of InfraVision should build nicely on Xurrent’s new Knowledge Management features. And Simon Martin of Revo Service Management is going to talk about Self Service styling, which should get everyone excited about the new customization capabilities that will be unveiled at this event.
If you have not yet ordered your ticket, you can still do so here at the Xurrent Connect 2017 event website. Note, however, that the hotel rooms at the historical cruise ship ss Rotterdam have already sold out.
For those of you who will be arriving early, you may want to take your time to walk around. It is a wonderful opportunity to see how beautifully the ship has been restored.

An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.















.webp)
.webp)


.webp)











