The minimum planned effort for the completion of a task that is part of a change or project was one minute. But because more and more tasks are executed automatically, it is now possible to set the Planned effort fields to zero (or 00:00).
Setting the planned effort of an approval task to zero may also be useful in cases where the approval needs to be provided by a customer whose effort should not be considered when estimating the total effort for a change or project.
A small usability enhancement has also been added to make it easier for change and project managers to add approvers or assignees to tasks. When another person is added to a task, the planned effort for the new person is automatically set to the planned effort of the previous assignee.
This ensures that the manager of a change or project only needs to set a planned effort for the first assignee of a task, rather than specify the same planned effort for each assignee individually. Only in the relatively exceptional cases, where a different planned effort needs to be specified for each assignee, would the manager need to manually enter a value in the Planned effort field after selecting an additional assignee for a task.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.