Insights & updates from our experts
The minimum planned effort for the completion of a task that is part of a change or project was one minute. But because more and more tasks are executed automatically, it is now possible to set the Planned effort fields to zero (or 00:00).
Setting the planned effort of an approval task to zero may also be useful in cases where the approval needs to be provided by a customer whose effort should not be considered when estimating the total effort for a change or project.

A small usability enhancement has also been added to make it easier for change and project managers to add approvers or assignees to tasks. When another person is added to a task, the planned effort for the new person is automatically set to the planned effort of the previous assignee.
This ensures that the manager of a change or project only needs to set a planned effort for the first assignee of a task, rather than specify the same planned effort for each assignee individually. Only in the relatively exceptional cases, where a different planned effort needs to be specified for each assignee, would the manager need to manually enter a value in the Planned effort field after selecting an additional assignee for a task.

An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.















.webp)
.webp)


.webp)











