When a contract is activated or expires, the supplier contact who is linked to the contract no longer receives an automated notification from Xurrent. Likewise, when the notice date of a contract is approaching, the supplier contact does not receive a notification from Xurrent anymore.
The reason why the contact person of the supplier organization is no longer informed is that these contacts typically have no access to the Xurrent account in which the contract is registered. They therefore are not able to open the contract to review it.
The Supplier contact field is still useful, though, as it provides quick access to the contact details of this person.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.