Insights & updates from our experts
The ‘Holidays’ section of the Settings console is where administrators go to maintain the holidays for their support organization. When they go there now, they will notice that the ‘Holidays’ view has 2 additional columns: the Start’ column and the End’ column.

The addition of these columns should make it a little easier for them to check their work. This is important because mistakes in holiday dates can have a significant impact on the SLA target calculations.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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