The ‘Holidays’ section of the Settings console is where administrators go to maintain the holidays for their support organization. When they go there now, they will notice that the ‘Holidays’ view has 2 additional columns: the Start’ column and the End’ column.
The addition of these columns should make it a little easier for them to check their work. This is important because mistakes in holiday dates can have a significant impact on the SLA target calculations.
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June 13, 2025
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