The ‘Holidays’ section of the Settings console is where administrators go to maintain the holidays for their support organization. When they go there now, they will notice that the ‘Holidays’ view has 2 additional columns: the Start’ column and the End’ column.
The addition of these columns should make it a little easier for them to check their work. This is important because mistakes in holiday dates can have a significant impact on the SLA target calculations.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.