Sort Inbox Views by Last Update

The sorting option ‘Updated’ has become available in the ‘My Inbox’ view and the ‘My Team’s Inbox’ view.  This makes it possible to get the inbox items that have not been updated for a while listed at the top of the view.

Many service desk teams will find this helpful, for example when they want to ensure that their customers receive an update at least once a week, even on requests that have not made any progress.