The sorting option ‘Updated’ has become available in the ‘My Inbox’ view and the ‘My Team’s Inbox’ view. This makes it possible to get the inbox items that have not been updated for a while listed at the top of the view.
Many service desk teams will find this helpful, for example when they want to ensure that their customers receive an update at least once a week, even on requests that have not made any progress.
News
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
Service Management
News
Press Release
Performance
Enterprise
Incident Management
Security And Privacy
Risk Management
Cloud Computing
Enterprise