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Simplified Self Service Guidance

August 27, 2020
Carlyn Manly
1 Min Read

In Xurrent it is possible for someone to have SLA coverage for more than one instance of the same service.Β  For example, a manager of a multinational organization may be covered for several payroll environments.Β  Each environment will have a setup that is specific for one of the countries in which the organization employs people.Β  When this manager starts to submit a new request in Xurrent Self Service and selects the β€˜Payroll’ service, the manager is asked to choose one of the payroll instances.

Xurrent used to guide the requester by asking:

  • Which of the following service instances is most relevant for your request?

But because most end users are not familiar with the term β€˜service instance’, this question has now been simplified to:

  • Which of the following is most relevant for your request?
Service instance selection in 4me Self Service

This should make Xurrent Self Service sound a little less technical to end users who are covered for multiple instances of the same service.