In Xurrent it is possible for someone to have SLA coverage for more than one instance of the same service. For example, a manager of a multinational organization may be covered for several payroll environments. Each environment will have a setup that is specific for one of the countries in which the organization employs people. When this manager starts to submit a new request in Xurrent Self Service and selects the ‘Payroll’ service, the manager is asked to choose one of the payroll instances.
Xurrent used to guide the requester by asking:
- Which of the following service instances is most relevant for your request?
But because most end users are not familiar with the term ‘service instance’, this question has now been simplified to:
- Which of the following is most relevant for your request?
This should make Xurrent Self Service sound a little less technical to end users who are covered for multiple instances of the same service.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.