Insights & updates from our experts
It is now possible to group shop articles into categories. This allows administrators to build more structure into the shop, which should give users a better shopping experience. Especially when many shop articles are made available to them.
A new ‘Shop article categories’ section has been added to the Settings console. Apart from a name, a short description (displayed in the view), and a full description (displayed in the shop), the category can be related to a parent category here. This allows for a category tree of infinite width and depth to be created. For performance reasons, the category tree is cached, so it may take up to 5 minutes to see any changes in it.

After creating the categories, it is possible to relate the shop articles to them.


In Self Service, the shop now displays the current category level next to the search bar. From there, the user can navigate to the desired category and see only the articles that are related to it. A breadcrumb trail makes it easy to select higher level categories, or navigate to the top. When a category is selected, the search bar lets the user search within that category.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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