When you send an email to Xurrent to open a new request, or when you reply to an email notification that your received from Xurrent, the text in the body of your email gets added as a new note. When you included images within the body of your email, Xurrent used to attach these images below this new note. Not any more…
From now on, Xurrent uses the HTML of each mail message to figure out where the images need to be positioned within the new note. Seeing these images in the notes should make it a little more efficient for support specialists to go through the information that end users provide via email.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
