When an end user or support specialist opens a request in Self Service and this request has already been completed, this request will now be presented in View mode.
That should make the information in the request a little easier to digest and make it clear that no further action will be taken. If the request needs to be updated (e.g. a note needs to be added, or it needs to be reopened), the requester can press the ‘Edit’ option in the upper-right corner.
News
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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