When an end user or support specialist opens a request in Self Service and this request has already been completed, this request will now be presented in View mode.
That should make the information in the request a little easier to digest and make it clear that no further action will be taken. If the request needs to be updated (e.g. a note needs to be added, or it needs to be reopened), the requester can press the ‘Edit’ option in the upper-right corner.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.