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Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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Blog

Problem Analysis Target field in Automation Rules

September 13, 2022
Patrick Bakker
1 Min Read
Automation
Problem Management
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In problem records, the Analysis target field is used to specify when the current assignee needs to have completed the root cause analysis of the problem. It is now possible to check and update the value of this field using an automation rule, as can be seen in the screenshot below.

Analysis target problem automation rule

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