Insights & updates from our experts

A simple but helpful usability feature has been added to Xurrent’s Export functionality. Now, when someone exports some records from Xurrent, the confirmation popup includes a link to the export job.
This export job can also be found in the ‘Exports’ section of the Settings console, but it should be easier to use this link to open it.
As soon as the export job has reached the ‘Done’ status, the user can download the export file that the job generated. By opening the export job, the user does not need to wait for the email from Xurrent to get the download link to the export file.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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