A new category for workflow tasks has been added to tasks and task templates. In addition to Risk & Impact, Approval, and Implementation tasks (and the Fulfillment Placeholder task, which was added for the Xurrent Shop), tasks can now also be of the category ‘Automation’.
When a workflow task is completely handled by automation, either through automation rules or using external automation, it makes sense to be able to treat it differently from other tasks. There is no need to be able to assign it to a team or specialist, there is no need for notifications, and there is no need for many of the fields that are available for regular tasks. This makes the Task form for automation tasks very simple.
A good candidate for an Automation task would be a task that consists of only automation rules, such as a task that prepares a workflow and then completes itself. Automation tasks can easily be recognized in the Gantt chart by the automation icon.
Automation tasks are not visible in the Inbox and can only be updated by OAuth applications, the workflow manager or a person with the Account Administrator role.
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When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.