Blog

Discover what Enterprise Service Management is and how it can enhance efficiency and collaboration in your organization. Read more to learn its benefits.

Explore how AI-enhanced workflow automation magnifies business efficiency, from basic triggers to autonomous systems. Learn implementation best practices and real-world benefits.

Transform incident management from reactive firefighting to a continuous improvement cycle with Zenduty and Xurrent's Virtuous Cycle approach—reducing disruptions and building IT resilience.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.

A new Maintenance window field has been added to the Service Instance form, in which a calendar can be selected.

Shop articles can now appear in the global search of both Xurrent Self Service and the Specialist Interface.

The Request note field has been added to the ‘Request Generation’ section of a task, allowing notes to be created at request generation,

The approval feature involving delegates has been improved, so that essential approvers can never be bypassed.

Recurring workflows can now also be set up for CIs related to the other rule sets, such as logical assets.

A ‘Phase’ filter option has been added to all reports that are related to workflows that are not yet completed.

When a calendar is selected on a recurring workflow or other record, the recurrences will only happen during calendar hours.

When a calendar is selected on a recurring workflow or other record, the recurrences will only happen during calendar hours.

A new workflow status ‘In Progress’ is introduced, replacing the old statuses ‘Risk & Impact’, ‘Approval’ and ‘Implementation’.

From task and task-related reports it is now possible to see those approval tasks for which a skill pool was selected for approval.

A new category for workflow tasks has been added to tasks and task templates: Automation tasks.

After assigning a task to a team or person from another account, that task and its workflow are permanently visible within that trusted account.

It is now possible to include links in notification emails that enable people to approve or reject a task by replying to that email.

It is now possible to make a note required when the status of such a task is set to ‘Completed’.

The Workflow Progress Tracker allows requesters to track the progress of their requests, even when these are linked to a workflow.  This progress tracker is presented at the top of any open request that is linked to a workflow that has not yet been completed.  To give specialists and end users even more progress information, […]

When a a workflow task generates a request, the request template icon is shown next to that task in the Gantt chart of that workflow.

It is now possible for organizations to specify more precisely to which teams of trusted accounts tasks and project tasks can be assigned.

It is now possible to create custom views on workflows, enabling organizations to expose their workflows to users through a UI extension.

From a workflow it is possible to start a project. It is now also possible for an automation rule to access the workflow that started the project.

It is now possible to create automation rules on workflows and on workflow templates at the workflow level.

It is now possible to create a rework loop directly in the Gantt chart of a workflow, repeating a part of the workflow until a task succeeds.

It is now possible to create an exception flow within a workflow, by defining tasks that are executed in case a previous task fails.