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Users can print out Xurrent records (e.g. requests or knowledge articles), or they can generate PDF files from these records. They can do this, using the ‘Print…’ option of the Actions menu.
When they did this in the past, the quality of the images in a print preview was relatively poor. That was because the images that are displayed within the Xurrent user interface were used to prepare the print previews. These images are often smaller than the images that were originally uploaded, because their size is automatically reduced to fit the width of the rich text fields in which they were pasted. In the Xurrent user interface it is easy to increase the size of these images by clicking on them, but that is not possible in a printout or PDF file.
To improve this, the images that are included in the print previews are now the originals, rather than the smaller versions that are used to present them within the rich text fields of Xurrent’s user interface.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
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July 1, 2026
News
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How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
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