Requests, (project) tasks and problems can be forwarded to other team members or (members of) other teams by pressing the Forward selected assignment… button in the header bar by the person to whom that assignment is currently assigned. Until now, it was not possible to forward such an assignment to the team of the assignee, but now it is. This can help a specialist who has picked up an assignment, but later decides to give it back to the team so that another member can continue working on it.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.