Insights & updates from our experts
Requests, (project) tasks and problems can be forwarded to other team members or (members of) other teams by pressing the Forward selected assignment… button in the header bar by the person to whom that assignment is currently assigned. Until now, it was not possible to forward such an assignment to the team of the assignee, but now it is. This can help a specialist who has picked up an assignment, but later decides to give it back to the team so that another member can continue working on it.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.













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