Blog
Insights & updates from our experts
.webp)
.webp)
.webp)
Blog
Use Forward Button to Update Team
Click To Explore
The Forward button in the Xurrent toolbar has always made it easy for people to pass a request, problem or task to a different member of their team. Now this button can also be used to pass such assignments to a different team.
Using this new feature is easy. When a specialist selects, for example, a request in the Inbox console and then presses the Forward button, the dialog window that pops up now includes the Team field.
By default the team to which the request is currently assigned is selected so that it is still just as easy to pass the request to a different member of this team. To ensure that people do not accidentally forward requests to a team that has no responsibility for it, only the teams that have a support responsibility are suggested.
After a different team has been selected, it is possible to select one of the members of this team. In most cases, though, the new team will probably want to decide who is going to work on the assignment, so the Member field is optional.
An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
5 Mins
September 10, 2026
Incident Management
Service Management
News
Enterprise
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations