Insights & updates from our experts
Organizations that are using release records to group some of their changes are now able to filter the views and reports for changes and tasks by release. This can be useful for release managers if they, for example, want to get a list of all tasks that belong to the changes of a specific release.

The new ‘Release’ filter is also available in the Change Calendar, which extends the filter capabilities of this change management overview even further.
What is also new is that the release a change is a part of is now visible in the change.

Similarly, the release is visible in a task when this task is part of a change that belongs to a release.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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