Insights & updates from our experts
Email templates are available in Xurrent to define the information that the automatically generated email notifications need to contain. To avoid thousands of email notifications from getting sent out accidentally, these templates do not get triggered by imports.
As a further precaution, the email templates are now disabled by default when a new Xurrent account is created for an organization. That means that no emails get generated until an administrator has completed the setup of the account and has enabled them just before go-live.
The only exception are the two email templates that help users set or reset their Xurrent password. Those are needed to regain access when the account owner has forgotten this password.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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