Desired Completion Shown when Waiting for Customer

The inbox views in Xurrent and the request header now display the desired completion whenever a desired completion date and time have been specified in a request and the status is ‘Waiting for Customer’.

Unlike the response and resolution targets, the desired completion does not get pushed back while a request is set to ‘Waiting for Customer’. So because the desired completion remains constant, it can be helpful for support specialists to see when the request is expected to be completed.