The inbox views in Xurrent and the request header now display the desired completion whenever a desired completion date and time have been specified in a request and the status is ‘Waiting for Customer’.
Unlike the response and resolution targets, the desired completion does not get pushed back while a request is set to ‘Waiting for Customer’. So because the desired completion remains constant, it can be helpful for support specialists to see when the request is expected to be completed.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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