Insights & updates from our experts
In the past, the date range filters that could be applied to the reports available in the ‘Reports’ section of the Analytics console limited date ranges to 13 months. This allowed organizations to report on a full year, plus an extra month so they could compare the last month in the report with the same month of the previous year.

This limit has now been relaxed to 60 months. This allows organizations to add reports to their dashboards that cover a period of up to 5 years.

If the time interval of a report is updated from ‘Month’ to ‘Quarter’, the maximum date range becomes 20 quarters, or also 5 years. When the interval ‘Week’ is selected, the maximum range is 60 weeks, and when the interval is set to ‘Day’ the maximum 90 days.
In views the date range restriction has been removed completely. This makes it possible, for example, to open the ‘All Requests’ views in the records console and limit this view to the completed requests created from 2012 through 2019.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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