The ‘Aging’ reports present how long records in Xurrent have been in a certain status or condition. The ‘Open Requests Aging since Registered’ report, for example, shows the number of not completed requests, grouped in time intervals during which they were created. Until now, these intervals were fixed. Their time spans were chosen to reasonably distribute the records over these intervals, even though other intervals might make more sense to some organizations. Other organizations might even prefer more, or less intervals. All that is now possible.
Account administrators can now update the intervals of ‘Aging’ reports by clicking the Edit Report button (the button with the pencil) and then selecting the current intervals.
The intervals can be set from minutes to years, where each next time span starts after the previous one. More intervals can be added by clicking ‘Add Interval…’.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
