.webp)
Blog
Insights & updates from our experts
.webp)
.webp)
The ‘Aging’ reports present how long records in Xurrent have been in a certain status or condition. The ‘Open Requests Aging since Registered’ report, for example, shows the number of not completed requests, grouped in time intervals during which they were created. Until now, these intervals were fixed. Their time spans were chosen to reasonably distribute the records over these intervals, even though other intervals might make more sense to some organizations. Other organizations might even prefer more, or less intervals. All that is now possible.
Account administrators can now update the intervals of ‘Aging’ reports by clicking the Edit Report button (the button with the pencil) and then selecting the current intervals.
The intervals can be set from minutes to years, where each next time span starts after the previous one. More intervals can be added by clicking ‘Add Interval…’.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
3 Mins
July 1, 2026
News
Partners
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
