Insights & updates from our experts
Every screen of the Xurrent Self Service interface now offers a ‘Back’ option in the upper left corner. This option is similar to the Back button of browser applications.

What’s nice about the new ‘Back’ option, though, is that it will take users back to the self-service homepage if they entered Xurrent Self Service on a specific record, for example, by clicking on the link in an email notification they received from Xurrent.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.













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