Insights & updates from our experts
Most of you already know that Xurrent, Inc. is more than a little selective about the people who get to work on the Xurrent service. We spend a lot of time selecting people who are not only brilliant individuals, but who are also great colleagues to work with.

Earlier this month, Robbert Brak joined Xurrent, Inc. as Senior Software Engineer. The fact that he is very smart was already known. In 2004, for example, he won the Jim Howe Prize for best student in MSc Artificial Intelligence. But Robbert also brings more than 15 years of relevant experience to our team.
His wide range of development knowledge is going to be of great value to the evolution of the Xurrent service. We are proud to have him on board.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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