Blog

Learn why C5 attestation matters for ITSM customers and how Xurrent's compliance enhances data protection, security controls, and regulatory alignment for organizations operating under EU data protection laws.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.

Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.

Martijn Adams looks at how Xurrent enables MSPs to configure secure, separate data environments for their customers.

A ‘Settings’ section has been added to the Organization form in Xurrent, where a Single Sign-On configuration can be related to the organization.

Support for IPv6 (Internet Protocol version 6) is now fully enabled in Xurrent's QA and production environments.

Xurrent is delighted to announce its successful supplier application to the UK Government's G-Cloud 12 framework for software.

A few months ago, we announced Xurrent’s Google Analytics integration. Today we are pleased to let you know that Google has prepared a standard integration that allows users to sign in to Xurrent with their Google Cloud credentials. This makes it easy for organizations that use Google Cloud Identity as their IdP solution to activate […]

It is that time of year when we look back at the previous 12 months. Obviously, a major milestone has been the name change to Xurrent. But let’s focus here on the availability of the service, as well as the enhancements that have been delivered. Those are, after all, what our customers value most. The […]

The production environment of the Xurrent service was recently migrated to an entirely new infrastructure. The QA environment has already been running on an identical infrastructure for several months to proof the quality of its architecture. Apart from many other security enhancements, this new infrastructure ensures that all customer data (including all attachments) is encrypted […]

2016 was another wonderful year for Xurrent. A total of 50 releases got transferred to production, while maintaining 100% availability.

Most of you already know that Xurrent, Inc. is more than a little selective about the people who get to work on the Xurrent service. We spend a lot of time selecting people who are not only brilliant individuals, but who are also great colleagues to work with. Earlier this month, Robbert Brak joined Xurrent, […]

The past year has been amazing for Xurrent. Several more large multinationals have started to use the service, many features were added, and the overall availability for 2015 was 99.998%. The outages were limited to two 5-minutes periods (source: Pingdom), thanks to the resilience of Xurrent’s infrastructure. The small number of outages, despite the fact […]

Looking back at 2014, we can only conclude that it was another stellar year for the Xurrent service. One vital accomplishment was last year’s overall availability of 99.996%. There were 3 short outages with a total outage duration of 20 minutes. This highlights the resilience and self-healing ability of the service’s infrastructure. Also impressive are […]

The other day I came across a Forrester report with the intriguing title Beware Of The SaaS Trap (membership or payment required). It calls out the common practice of rebranding legacy software offerings as SaaS solutions. The point Forrester is making is that SaaS in name only won’t deliver the same benefits and may end […]

As a SaaS provider with users around the globe, privacy and security get the highest priority with every release. Earlier this month we announced the Safe Harbor certification of the Xurrent service to meet the requirements of the European Union’s Directive on Data Protection as well as the Swiss Federal Act on Data Protection. Germany, […]

Organizations with operations in the European Union and Switzerland need to be able to demonstrate that they provide adequate protection for the personal data that they store in the Xurrent service. This is a requirement from the European Union’s Directive on Data Protection and the Swiss Federal Act on Data Protection. Such organizations can rely […]