Insights & updates from our experts
The Xurrent Imagineering Days is an important event to get our creative juices flowing. We go offsite with a team representatives of development, product management, product marketing, and customer success to work on things that need improvement, a better design or are just cool to design and build.
Each developer teams up with one of the non-developer participants to come up with a design and at least a working prototype within 3 days. Regular plenary sessions allow other participants to learn about each teams’ progress and provide feedback. The evenings are reserved for dinner, socializing and teambuilding.
A sneak preview of the things we have been working on during last weeks’ edition:
- Capability usage overview. See which capabilities of a Xurrent account are (not yet) in use.
- Using checklists in rich text fields without ui extensions.
- Reply to a note using emoticons.
- Use data tables in dashboards.
- Overview of your activities in Xurrent.
- Various improvements to handling notifications: grouping, mark as unread, and undelete.
So we have been cooking a lot of nice things for you. You can expect the results in Xurrent very soon!


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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