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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

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Product Updates

Stay up to date with new features and releases.

News

Being a Gartner® Magic Quadrant™ Niche Player

For the first time, Xurrent earns recognition in the Gartner® Magic Quadrant™ for IT Service Management Platforms. CEO Brian Wenngatz explains why this milestone matters — and why the company sees it as a starting line, not a finish line.

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Partners

A Note From the Road: What SPARK Taught Me About Time

During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

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Featured Product Updates

Xurrent IMR - Q3 2026 Product Updates

We're just getting started with Q3. This post is a living document, and we'll keep adding new updates right here until the quarter ends on September 30th.
6 Mins
September 13, 2026

AI Note Assist

Xurrent's AI Note Assist helps draft better messages with instant suggestions. Built-in AI streamlines your workflow while you stay in control.
2 Min Read
August 19, 2025

Your Incidents Are in Xurrent IMR. Now They're in Claude Too.

Xurrent IMR now has an MCP server for Claude. Query incidents, on-call schedules, and timelines from a conversation.
4 Mins
April 14, 2026

All Product Updates

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Jacob Roscoe
4 Min Read

Self-Service Table View Now Available for End Users

Xurrent's table view feature, previously available only to specialists, is now accessible to self-service users. End users can now manage their inbox and request pages with custom columns, advanced sorting, and filtering capabilities—dramatically improving how they interact with their service requests.

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