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Product Updates

Stay up to date with new features and releases.

Artificial Intelligence

Introducing Sera AI: The embedded AI fabric powering the modern service desk

Sera AI transforms service management with proactive intelligence embedded throughout Xurrent's platform, delivering automated summaries, smart routing, and real-time productivity gains.

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Featured Product Updates

Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.
2 Min Read
February 17, 2025

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.
2 Min Read
March 11, 2025

N-able's N-central Integration in Xurrent App Store

The N-able N-central app is now available from the Xurrent App Store, for integrated RMM capabilities.
2 Min Read
January 29, 2025

All Product Updates

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Carlyn Manly
March 31, 2014
2 Min Read

Improved Request KPIs for ESPs

Thanks to a recent improvement in the Analytics console, external service providers (ESPs) get a lot more value out of their request and incident management KPIs. This is best explained with an example. Let’s say that yesterday an end user submitted a request. This request was initially assigned to a support team within the IT […]

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Carlyn Manly
March 24, 2014
2 Min Read

Outage Review by Problem Management

Problem managers have access to a special requests view in the Records console. This is the “Requests for Problem Identification” view. If you are a problem manager and you open this view, you get a list of completed requests that are related to a service for which you are the problem manager and which may […]

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Carlyn Manly
March 19, 2014
1 Min Read

The History of Service Instances

The reason why Xurrent is capable of measuring SLAs accurately up and down the service hierarchy and across organizational boundaries has a lot to do with the Service Instance record type. We recently added the History section to the Service Instance form. This section, which is similar to the History section of the Configuration Item […]

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Carlyn Manly
March 6, 2014
2 Min Read

Copy Notes to Change

The workflow of a change can consist of many tasks. Some of these may ask for information that is relevant for other tasks later on. For example, during the risk and impact analysis a specialist may be asked whether the implementation is going to cause downtime, which is important information for the approvers. Or during […]

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Carlyn Manly
February 28, 2014
2 Min Read

Mark as Urgent

Xurrent automatically assigns a resolution target to requests. The SLA information is used to calculate these targets. There are situations, however, where a request needs to get resolved ASAP regardless of what has been agreed on in the SLA. Perhaps the personal assistant of a senior manager needs some assistance in a conference room to […]

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