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Blog
Insights & updates from our experts
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Status updates that write themselves
During a P1, the person updating your status page is usually the person fighting the fire. Xurrent posts the update the moment incident state changes in IMR, so stakeholders stay current and your responders stay on the incident.
Automatic Incident Updates
When an incident opens in Xurrent IMR, your status pages update. Identified, in progress, resolved: each state change posts in real time. Subscribers get notified by email, SMS, push, RSS, and webhook the moment it happens.
One Control Center, Every Page
Public, private, and audience-specific pages, split by product, region, or customer tier, all run from one dashboard. Each page keeps its own branding and audience rules. Enterprise customers see their services, not your whole infrastructure. [CONFIRM plan limits before implying "unlimited pages"]
Your Whole Stack, No Custom Code
Beacons connect 150+ monitoring, observability, and ITSM tools without custom code. Update the page and manage the incident directly from Slack or Teams. Jira and ITSM connectors keep ticket state and page state matched.
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Incident Response Sync
When an incident opens in Xurrent IMR, your status page updates. When it resolves, the page reflects it. Subscribers get notified by email, SMS, push, RSS, and webhook as state changes. Incident timelines post automatically, so anyone watching sees what's happening and what's been done.
Compliance That Covers the Workflow
ISO 27001:2022 and ISO 27018 certified. SOC 2 Type II report on request. C5 attested. BYOK encryption for data sovereignty requirements. Xurrent's audited controls cover the platform that runs your incidents, not just the page that reports them.
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Customer love us
The People’s Choice for Service Management
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
OUTCOMES
The Benefits of Status Pages
Status communication that runs itself, from the platform that resolves the incident.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
