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Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

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KEEP USERS INFORMED WHEN IT MATTERS MOST

Public Status Pages

When key infrastructure goes down, public status pages keep your users informed amidst the chaos. Deliver real-time updates, cut support load, and build lasting trust — now part of the Xurrent IMR platform.

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TRANSPARENCY, TRUST, AND FEWER TICKETS

Everything a Public Status Page Should Do

A public status page is the front end of your incident management — the place customers go for real-time truth during downtime. Status Pages by IMR delivers proactive communication that respects your users’ time, reduces inbound support load, and turns a service disruption into a moment that builds trust instead of eroding it.

Ensure Customer Transparency

A public status page serves as the front end of your incident management solution, delivering essential information about incidents and real-time status updates to your customers. Don’t waste their valuable time — prioritize transparency during downtime, enhance their experience, and build lasting trust with effective incident communication.

Reduce Help Desk Costs

Dramatically reduce the cost of handling thousands of inbound support requests when a service is disrupted. Keeping users informed with public status pages minimizes help desk overload, so your team can properly allocate time and resources toward restoring services.

Build Customer Trust

When users are in the dark during service disruptions, your organization is most vulnerable to reputational damage. Keeping customers in the loop when incidents strike — with reliable, proactive status updates — builds trust and mitigates customer churn.

Unparalleled Customization

Craft stunning public status pages that align with your brand identity using the drag-and-drop page builder, pre-made templates, and support for custom CSS and URLs. Maintain brand consistency effortlessly while delivering an appealing user experience.

BEYOND THE CORE

Everything Else That Makes Status Pages Work

Public status pages are the front end — but the depth underneath is what makes them reliable. Status Pages by IMR pairs customer-facing transparency with proactive notifications, third-party aggregation, and embeddable widgets.

Proactive Notifications

Push real-time incident and status updates to subscribers automatically, so customers hear it from you first, not from a support queue.

End User Incident Reporting

Let end users surface issues from the status page itself, feeding critical signal straight into incident response.

Third-Party Private Status Page Integration

Collate third-party status services into one master view, so employees have a single source of truth instead of monitoring scattered pages.

Embeddable Widgets

Surface component statuses, uptime history, or scheduled maintenance right where users need it — an internal SharePoint site, a user portal, anywhere.

Unparalleled Customization

Drag-and-drop builder, pre-made templates, custom CSS and custom URLs to match your brand exactly.

Enterprise-Level Security

A SOC 2 Type II audit safeguards the integrity and infrastructure of your organization. 

WORKS WHERE YOU WORK

Integrate With Your Existing Stack

Monitoring & Observability
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Communication
Ticketing & ITSM
CI/CD & DevOps
Cloud Platforms
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Integrate your hosted status page with your existing incident management software, or leverage the full Xurrent IMR platform end to end. Pre-built integrations and webhooks keep your public status page in sync with real system state automatically.

FAQ

Frequently Asked Questions (FAQs)

A public status page is a customer-facing page that shows the real-time health of your services and communicates incidents, outages, and scheduled maintenance as they happen. It acts as the front end of your incident management — the single place your users check for the truth during downtime, instead of flooding your support team.

When a service is disrupted, customers reach out in volume to ask what's happening. A public status page answers that question proactively for everyone at once — posting the incident, its impact, and live progress — so users self-serve the information instead of opening tickets. That dramatically cuts inbound volume and lets your team focus resources on restoring service.

Yes. Use the drag-and-drop page builder, pre-made templates, custom CSS, and custom URLs to align the page with your brand identity. You get full control over look and feel while keeping the page fast to publish and easy to maintain.

Users can subscribe to your public status page to receive proactive notifications when incidents are posted or updated, and when scheduled maintenance is announced. Notifications can reach subscribers across multiple channels so the right people stay informed without checking the page manually.

Yes. Collate third-party private status services into a centralized master view, giving your employees a single source of truth for every dependency. You can pull in specific components and services from numerous third-party providers, eliminating the need to monitor scattered pages during an outage.

Yes. Embeddable widgets let you surface critical information — component statuses, uptime history, or scheduled maintenance — wherever your users already are, such as an internal SharePoint site or a customer portal. You share exactly the data that's relevant, right where it's needed.

Status Pages by IMR is a hosted solution backed by a SOC 2 Type II audit, offering security guarantees that safeguard the integrity and infrastructure of your organization.

You can integrate your hosted status page with your existing incident management software, or run the full Xurrent IMR platform end to end. Pre-built integrations and webhooks keep the public status page in sync with real system state automatically, so what your customers see always reflects what's actually happening.

LOVED BY 1000+ TEAMS

Trusted by Leading Teams

What sets Zenduty (now Xurrent IMR) apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it’s very reassuring to know that my requests aren’t going into a black hole.

Heinrich Roets
Site Reliability Engineer, Electrum

Zenduty (now Xurrent IMR) offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.

Abhishek Pal
Software Developer Engineer, Navi

Zenduty (now Xurrent IMR) is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.

Tomer Cohen
Head of Cloud Infrastructure, Ever.C

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Vinay Singh
DevOps Manager, IndiaMart

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Mudassir Razvi
Senior Engineering Manager, DevOps at Razorpay
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