The production environment of the Xurrent service was recently migrated to an entirely new infrastructure. The QA environment has already been running on an identical infrastructure for several months to proof the quality of its architecture.
Apart from many other security enhancements, this new infrastructure ensures that all customer data (including all attachments) is encrypted before it gets stored. Even though the data centers where this data is stored are extremely well protected both physically and digitally, at rest encryption provides an additional layer of protection. It ensures that, if someone would somehow manage to get access to the devices on which Xurrent customer data is stored, this data cannot be read.
The extra security that this offers organizations against the potential loss of sensitive data is now a standard feature of the Xurrent service. It is provided at no extra charge.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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