The past year has been amazing for Xurrent. Several more large multinationals have started to use the service, many features were added, and the overall availability for 2015 was 99.998%.
The outages were limited to two 5-minutes periods (source: Pingdom), thanks to the resilience of Xurrent’s infrastructure. The small number of outages, despite the fact that 37 new releases were transferred to production in 2015, demonstrates the quality of the release management procedure with its extreme test requirements.
The 37 releases included a few major ones that introduced important new capabilities, such as the service navigator, real-time inbox, directory account, collision detection, desired completion, custom product categories, mobile for specialists, and short URLs.
A lot more is planned for this year. So continue to keep an eye on this blog for the latest enhancements. Happy 2016!
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.