Insights & updates from our experts
There are a few Xurrent forms in which the user can duplicate some of the form’s fields multiple times. Specifically, this is possible in:
- a broadcast for adding a translation
- an email design for adding a translation
- an email template for adding a translation
- a knowledge article for adding a translation
- a service offering for adding a standard service request
The small plus and minus buttons that used to be available in these forms were easy to miss and their purpose was not immediately clear for many users. That is why these buttons are now larger, they have a label that explains their purpose and they have been moved to a more intuitive position.

This should make these slightly more advanced features of Xurrent just a little more user friendly.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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