Insights & updates from our experts

Today it is our pleasure to welcome Syscom A/S to the Xurrent Partner Network. Syscom A/S is the most established name in Scandinavia for ITSM, as well as knowledge management.
The vast experience of Syscom’s consultants in these areas make this partnership so valuable. Combined with Xurrent’s advanced capabilities, the consultants are able to help their customers reach the highest level of service management maturity, without the technical complexity.
Having worked with Syscom A/S in the past, I can’t tell you how great it is to be working together again.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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