Insights & updates from our experts
Support Domain Internal Notes Hidden by Default
When the account owner of a newly created support domain account goes to the Settings console and opens the ‘Account Settings’ section, this person will see that the following checkbox is not checked: Internal notes and internal UI extension fields are visible in other support domains. Previously, this option was checked by default.

By no longer activating this option by default, the internal information of the new support domain account will not be shared unintentionally with other support domains that belong to the same directory structure. This privacy enhancement does not impact existing support domain accounts.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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