Problem managers periodically review the requests that Xurrent me has listed for them in the ‘Requests for Problem Identification‘ view. To help problem managers go through this list more quickly, Xurrent now automatically opens the next request after a problem manager has marked a request as reviewed by pressing the Reviewed button in the toolbar.
If the problem manager marks the last request in the view as reviewed, Xurrent will open the request above it if there is one.
News
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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