Since a few weeks, the information that is necessary to identify a request in a supplier’s service management system that is different from Xurrent, is no longer stored per request but per account. This ensures that this information is no longer overwritten when a request is assigned to another, trusted account.
The Supplier and Supplier request ID fields are now also shown in the affected SLAs (ASLAs) that are visible from the SLA reports, whenever that information is relevant. The supplier of the SLA between the supplier and customer is also added, as ‘SLA supplier’. This is now also shown in the preview of the ASLA, when the provider of the service of the service offering related to the SLA is an external service provider.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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