Blog
Insights & updates from our experts
Since last year it is possible to define personal views in Xurrent. From any of the standard views of the Inbox, Records and Setting consoles, and even from drilldown views of reports in the Analytics console, specialists can apply filters and save the view as a personal view. Now, it is possible to also save a selected sort order in a personal view.
After choosing ‘Save as Personal View…’, available when clicking the vertical ellipsis (the three small dots) in the upper right corner of the view, it becomes possible to choose a column to sort the results in ascending or descending order. It is also possible to enter a search phrase to further filter the results.
For example, a specialist may be regularly interested in a view of the Request records, filtered by Status is ‘Assigned’, sorted by ‘Next target’ and showing only results that contain the phrase ‘parking’.
Whenever the specialist chooses this personal view, the results are shown including the selected filter, sort order and search phrase (not case sensitive).
Incident Management
An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
5 Mins
September 10, 2026
Incident Management
