Insights & updates from our experts
Six new reports have been added to the ‘Reports’ section of the Analytics console. The first of these, the metric ‘People’ report, shows the number of people of the account the user is currently working in, including those in its directory account. The other five are Bar charts, showing the people by site, location, organization, team, or skill pool.

These reports should be especially helpful for large organizations with many employees. They can play a role in assuring that the right number as licenses and CIs are used, that onboarding and offboarding processes are working correctly, and more. All these reports are filtered by default to only include enabled people. The Bar charts may also be displayed as Pie chart or Donut chart.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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