Insights & updates from our experts
Last year, a new option in the ‘Self Service Settings’ section of the Settings console was added to allow people to register as end users for Xurrent Self Service. At that time, it was not made possible to register on the directory account of an organization. This has now been adjusted, by adding this option to the self-service settings of directory accounts, too.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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