It is now possible to request the contact information of an organization via an automation rule. This can be useful when communicating with external organizations with which no trust relationship has been established.
The example below shows an automation rule in which the telephone number of the requester’s organization is written in the Note field when a request is registered.
News
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
Service Management
News
Press Release
Performance
Enterprise
Incident Management
Security And Privacy
Risk Management
Cloud Computing
Enterprise