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Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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Blog

Managing Field Accessible from Automation Rules

October 18, 2022
Patrick Bakker
1 Min Read
Automation
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On the person record of someone who is a manager of at least one other person, a ‘Managing’ section has recently been added. When opening this section, everyone who reports to this person can be seen listed. This field can now also be accessed with automation rules. This makes it possible to find users who are managers, or who do not manage anybody.

Managing automation rule

Automation rules can now be created that create a task for management approval, unless the requested_for person is a manager himself.

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